If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund.
Upon receiving your return, our team will inspect the item. You will be sent an email confirming your item has been received, we will also notify you about the status of your refund. If your refund is approved, then your refund will be processed, and the amount will be credited to your bank account within 7-10 business days of receipt of returned merchandise.
Refunds are not valid under the following conditions:
- Items are returned after 10 days from delivery.
- Items are washed, worn, used, or misused.
- The item is not in its original condition or is damaged and/or missing parts for reasons not due to our error.
- Personalized items.
- Items marked “Non-Returnable” on the sale page.
- If the order was purchased during sales, on discounted prices or via voucher/gift card.
- Faulty items damaged/broken or stained upon arrival.
- Items received in the incorrect size/colour from the manufacturer.
- Items were wrongly-shipped.
- If you have done all of the above and still haven’t received the refund, please contact us at firstname.lastname@example.org. We would be more than happy to help you.
- If the product is replaced/ returned due to the wrong size selection then the reverse shipping cost will be borne by the user, not the company.